BWP Distribution Shipping
Non-rim orders under $500.00:
USPS (First Class or Priority): $9.95
UPS Ground: $13.95
FedEx Ground: $14.95
All orders over $500.00 must ship with UPS Ground or FedEx Ground.
Rims will ship with USPS Priority Mail, FedEx Ground, or UPS Ground - whichever is the least expensive.
Due to slow delivery times, we no longer offer first class mail service. USPS Priority Mail ranges from $35-$55 depending on location. We no longer ship rims internationally. If you would like us to ship rims internationally, you will need to assume all responsibility in the case of loss or damage.
You may return purchases at your expense within 10 days of receipt in new, unused condition. All returns will be subject to a 15% restocking fee. If we made an error or the product arrived damaged or defective, we will cover all return shipping costs. Spokes may only be returned if they are in absolutely new condition – no spoke prep, bends, or signs of use at all. Before returning any item, please contact us at firstname.lastname@example.org.
All products carry a one-year warranty from the date of purchase (not date of delivery). We will process any warranty claims within the first year. While we will warranty rims for the first year, we will only pay return shipping during the six month period after the purchase. We experience very few problems with rims, and those we have seen almost always occur within the first few months. To process a warranty claim, please send an email to email@example.com with a description of the issue and close-up pictures. If necessary, we may ask you to send the product back to us, but that usually is not necessary.